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Welcome to The Glazing Arbitration Scheme

About The Glazing Arbitration Scheme

The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products. TGAS is operated by a Chartered Trading Standards Institute certified ADR body, the Centre for Effective Dispute Resolution (CEDR)

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The Glazing Arbitration Scheme Objectives

  • Maintain and increase confidence for Consumers when dealing with TGAS traders
  • Process all enquiries and complaints in a balanced, fair and impartial manner
  • Offer a high quality, value for money service that is open, transparent and accountable throughout
  • Take into account the law and legal principles
  • Make enforceable awards to consumers and/or traders where appropriate

Why Join TGAS?

The Glazing Arbitration Scheme (TGAS) provides an independent and affordable means to resolve disputes between TGAS traders and their customers; reaching a fair and impartial decision.

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The Glazing Arbitration Scheme (TGAS) offers a straightforward independent means of obtaining a legally binding arbitration to resolve disputes between TGAS registered traders and their customers, in a fair and impartial way.

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