About The Glazing Arbitration Scheme
The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products. TGAS is operated by Chartered Trading Standards Institute certified ADR body, , the Centre for Effective Dispute Resolution (CEDR)
TGAS registered traders consists of GGF member companies who sell direct to consumers ( featured on www.myglazing.com ) and FENSA registered firms who have opted into the scheme.
The Arbitrator provides a fair and impartial judgement for both consumers and traders
Key Benefits
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A low-cost dispute service for customers of TGAS traders
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Total impartiality for both installers and consumers
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No lawyers or face to face meetings required, saving both parties time and money
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Arbitrators decisions are legally binding on the both parties
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An efficient process designed to avoid escalating disputes
The Glazing Arbitration Scheme Objectives
- Maintain and increase confidence for Consumers when dealing with TGAS traders
- Process all enquiries and complaints in a balanced, fair and impartial manner
- Offer a high quality, value for money service that is open, transparent and accountable throughout
- Take into account the law and legal principles
- Make enforceable awards to consumers and/or traders where appropriate