About The Glazing Arbitration Scheme

The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products. TGAS is operated by Chartered Trading Standards Institute certified ADR body, , the Centre for Effective Dispute Resolution (CEDR)

TGAS registered traders consists of GGF member companies who sell direct to consumers ( featured on www.myglazing.com ) and FENSA registered firms who have opted into the scheme.

The Arbitrator provides a fair and impartial judgement for both consumers and traders

Key Benefits

  • A low-cost dispute service for customers of TGAS traders
  • Total impartiality for both installers and consumers
  • No lawyers or face to face meetings required, saving both parties time and money
  • Arbitrators decisions are legally binding on the both parties
  • An efficient process designed to avoid escalating disputes

The Glazing Arbitration Scheme Objectives

  • Maintain and increase confidence for Consumers when dealing with TGAS traders
  • Process all enquiries and complaints in a balanced, fair and impartial manner
  • Offer a high quality, value for money service that is open, transparent and accountable throughout
  • Take into account the law and legal principles
  • Make enforceable awards to consumers and/or traders where appropriate